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Refund and travel guarantee

If you are delayed by more than 20 minutes because we are not on schedule, we will refund documented expenses of up to NOK 750 if the conditions below are met.


It is important to us that you reach your destination on time. This is why you may use a taxi, car (mileage allowance) or other alternative means of transport, if the conditions below are met.

How to apply:

Follow the link below and fill out the form. Your claim must be submitted within three months of taking a taxi, car or alternative means of transport Keep in mind that taxi refunds only apply to taxis operating with a taxi permit. If the refund is approved, you will normally receive the money in your bank account within 14 days.

You can also send your application by post.

Download a refund form to send by post

Travel guarantee

Our travel Guarantee contains nine points on punctuality, information and well-being on our transport services and stops. The travel guarantee applies to transport on all our services in Oslo and Akershus.

  1. All scheduled departures will be running. Under ordinary conditions, we will run scheduled departures and comply with scheduled times, as far as possible.
  2. We will not depart too early. The means of transport will not leave before the scheduled departure time/specified time from the stop/place on the route.
  3. There will be room for you on board. Onboard capacity shall have enough room for all passengers along the route, in foreseeable numbers. Exceptions to this will be announced on
  4. Boarding aids for the physically impaired should work. If you need help, under normal circumstances you will receive assistance to board/disembark.
  5. The signs for line number and destination shall be correct. The stops and vehicles that have signs will indicate the correct line number and destination.
  6. Information about stops and main transfer points. The next stop will be announced onboard the vehicle over the public address system and on monitors. This does not apply to our chartered services, where information is provided by the driver.
  7. Information about timetables and payment. The timetables for each line should be displayed at all stops, and payment information shall be provided onboard the vehicle and at stops that offer ticket sales.
  8. You will receive information immediately if the scheduled route is delayed or cancelled. If a scheduled route is cancelled or otherwise delayed, the driver shall immediately inform the passengers about the cause You shall receive information about service disruptions on the information monitor and at the stop, as far as this is possible.
  9. The stops and vehicles should be clean and tidy and without defects. Ruter will make sure that our stops and vehicles are cleaned regularly. If the vehicle is dirty or has defects or deficiencies, it will be removed from service for repair.

Are we not fulfilling our promise, or is there anything we can do to improve? We'd love to hear from you!

Contact us

Last ferry from the islands

Many people travel to and from Hovedøya, Lindøya, Bleikøya, Langøyene, Nakkholmen and Gressholmen on fine summer days. If the last scheduled ferry is full and there isn't enough space on board, it will return to make sure everyone gets back to the city. Please remember to be at the pier in time for the scheduled departure.

Other companies' travel guarantees

If you are travelling with other companies, Ruter's travel guarantee does not apply.

Terms and conditions when travelling with us